Amazon OpenSearch was integrated as the platform's core document storage and retrieval layer.

This wasn't a simple search-bar upgrade. Every stored document — from consent records to correspondence history — now sits behind an indexing and retrieval engine built for enterprise scale, not a database query bolted on after the fact.

For customers operating in regulated environments, retrieval speed and accuracy directly affect audit readiness. When a document needs to be found — for a compliance review, a dispute, or a customer request — it needs to be found immediately, and correctly.